Huge Apple Maps outage prevents all users from searching, getting directions [Update]

Those who attempted to use Apple Maps this morning during their commutes were met with a frustrating situation—Apple’s navigation app hasn’t been working properly for much of the day. Problems appeared around 7am PT/10am ET, resulting in errors when users searched for route directions and for specific locations.

The message “Directions not available—route information is not available at this moment” appears when searching for directions, and searching for specific places like “Penn Station” or “JFK Airport” yields a “No results found” message.

The outages affect all forms of Apple Maps, including those on Apple Watches and in vehicles with CarPlay, for users across the US, Canada, and other countries. Those using an iPhone or iPad can choose to use another navigation app like Google Maps or Waze, but those who rely on CarPlay and other systems that don’t offer an alternative mapping service will be out of luck.

While most users reported problems with Apple Maps, it appears that other native Apple apps that rely on location services may be having problems as well. We tried to search for and add Miami as a new location in the Weather app but were met with a “No results found” message (both when searching for “Miami” and “33101,” one of the zip codes in Miami-Dade county). For now, weather reports for current locations aren’t coming up either.

Apple has acknowledged the outages on its System Status support page. Both Maps Routing & Navigation and Maps Search are marked with the “Issue” tag, and the details say that all users are affected by the outages. Apple is currently investigating the issue, but there’s no word on when we will see the Maps app fully functioning again.

Update, 2:07pm ET: Apple Maps is working normally again. Both location search and directions are working properly, and Apple updated its System Status page to reflect that the problem has been fixed. Location services problems in the native Weather app also appear to have been resolved.

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