If you’ve had problems with the touch responsiveness of your iPhone X’s display, you may be in luck. According to a support document, Apple identified a problem with some iPhone X devices that may cause a component of the display module to fail. The company has now launched a program to replace affected screens for free.
Apple claims that failed display components have caused touch response issues on some iPhone X devices. Part, or all, of the affected displays may not respond to touch input, or, in some cases, they may only respond intermittently. In other instances, displays react to touch even when they have not been touched.
Under the repair program, users can go to Apple or to an authorized service provider to get an iPhone X examined. If they verify that the device is eligible for the repair, the display module will be replaced free of charge.
The repair program covers affected iPhone X devices for three years after the initial sale date. Those who may have already paid to repair their iPhone X for a similar problem may be able to get a refund for the amount spent on the repair if the problem is determined to be covered under this new program.
Apple did not specify how many iPhone X devices might be affected by this display problem. However, users have sporadically reported touchscreen problems with the iPhone X since it debuted last year. Apple did acknowledge that iPhone X screens may be slow to respond to touch input when exposed to rapid temperature changes. But this new program is the first of its kind that addresses a known issue with the smartphone.
The program only covers the iPhone X—not the iPhone XS or XS Max. It’s unclear if the newest iPhones have been, or will be, affected by the same display module problem. Also, you won’t be able to fix other display problems for free with this program—so you’re still out of luck if you accidentally shatter that expensive OLED screen and don’t have AppleCare+.