It happened to Dayna Cooley on a recent flight from Los Angeles to New York. A ticket agent looked at her regulation-size carry-on and shook her head.
“The bag was too big,” says Cooley, who runs a nonprofit organization in Mesa, Ariz. “I would have to pay an additional fee of $75 to bring it on board.”
Cooley is not alone. The airline industry collected $29 billion in baggage fees last year, according to a new report by IdeaWorksCompany. Baggage fees now account for 4 percent of airline revenues.
How are airlines getting people to pay? They’re doing what Cooley’s airline did — demanding that
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