Duck the flying menu: The quirky Australian diner where the customer service is meant to be terrible

The service only goes from bad to worse at Karen’s Diner in Sydney.

Rude waiters scowl and throw menus at customers. But having a terrible experience is the whole point of the restaurant’s unique approach to dining.

The idea is based on the expression, ‘you’re such a Karen’ a term used to describe someone who complains about everything.

“It’s one of these concepts that you just sort of think ‘this might work, this might not’ and it sort of surprised us because people love to be abused apparently,” says Mitch Ransley, general manager of Karen’s Diner Sydney.

“They like to be sworn at, they like to shout at waiters while waiters shout at

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