As Recruitment Gains Urgency, Luxury Hospitality Executives Want You

No experience necessary. If you have a positive attitude and can flash a smile, you’re in. Luxury travel is booming. They’re hiring! Isn’t everyone? And it’s exposing a human resources crisis, something familiar across many industries but especially problematic in a segment where the front-line workers are essential to the customer experience, and in fact are often the most memorable part of the product – good or bad.

From lights out to out of sight, from shutdowns to sold out, it’s different than in the past. The industry is not only filling its rooms, cabins, tables and seats; it is doing so at record-high prices, eschewing its traditional

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