If you thought this was a difficult summer for air travel, just try boarding a flight this holiday season. Experts are predicting more crowded terminals, sky-high fares and planes bursting at the seams with passengers. How do you get better service from an airline at a time like that?
Airlines insist they’re ready for Thanksgiving, Christmas and New Year’s, saying they’ve made preparations to avoid another holiday meltdown. But customer service seems to be lagging, say experts.
“We’re seeing an increased number of passengers coming with complaints about the lack of good customer service in airlines,” says Anton Radchenko, CEO of the claims management company AirAdvisor.
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