Air passengers departing London’s Heathrow Airport had to endure long queues on Monday after a large number of security staff were told to self-isolate by the health service’s COVID-19 test and trace system.
The airport, which is gearing up for a surge in customers as travel restrictions end, said it had to bring in extra staff to clear the queues.
“Earlier today we experienced some passenger congestion in Terminal 5 departures, due to colleagues being instructed to self-isolate by NHS Test and Trace,” said a Heathrow spokesperson.
“We have activated additional team members to assist passengers with their journeys and the operation has now returned to normal. We apologise to our passengers
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