Sixteen major airlines including Air France, Alitalia, British Airways, EasyJet, Iberia, KLM, Lufthansa, Ryanair and Vueling have committed to improving compensation rights for passengers whose flights were cancelled due to the pandemic.
The move comes after talks between the companies, the European Commission and the European Consumer Rights Protection Groups (BEUC).
“During the pandemic, airlines have massively violated consumer rights. It’s time to get their picture clear. Many customers across Europe are still waiting for refunds for flights cancelled during the first lockdowns in 2020,” says Monique Goyens, CEO of BEUC.
The airlines have also pledged to better inform passengers about their rights.
Among the commitments they made was to clearly distinguish flight
→ Continue reading at Euronews