What We Can Learn From Tony Hsieh’s Take On Business Culture

LAS VEGAS, NEVADA – NOVEMBER 28: An LED sign outside the D Las Vegas displays a tribute to tech … [+] entrepreneur Tony Hsieh on November 28, 2020 in Las Vegas, Nevada. (Photo by Bryan Steffy/Getty Images)

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Tony Hsieh, the wildly successful, highly eccentric Vegas entrepreneur, died prematurely in November, shortly after retiring as the CEO at Zappos. While the cause of death was smoke inhalation from a house fire, reports suggest he was battling addiction problems. But that’s not what this article is about; it’s my second about Hsieh’s business lessons.

In December, I read Delivering Happiness, Hsieh’s anime-memoir describing how he built Zappos.

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